“Västtrafikkortet” is Too Complex
The West Sweden transit authority (Västtrafik) has a new card that they’re using for payment onboard buses, railways, trams and ferrys. In itself, the feature is really cool – the system uses RFID tags (I think), so all you have to do is to hold up the card in front of the reader and hear it go “beep”, and your journey is paid for.
However, when the traveling gets more complex, it gets more difficult. Understandably, the developers behind the new system have carefully weighed different options (I hope) and come up with what they felt is the best solution. But, in my view, it really falls short in a number of cases.
The following example might illustrate. When traveling several people across several zones, you have to do the following: (I hope I got this right)
- Press the “+” button, to indicate that you’re traveling across zones.
- Now, for each adult, press “V” for Vuxen.
- …and for each schoolchild, press “S”.
- Now, press “K” for Klar, to indicate you’re done.
- Hold up the card to the reader and wait for the beep.
- When you get off the vehicle, hold up the card again, indicating the end of the journey.
- If you need to continue the journey on another vehicle, press “+” and hold up the card again. Don’t forget to show the card to the reader when you get off again.
All this has to be done in pretty rapid progress, while the bus is waiting for you, and if you travel infrequently, you really need to look it up before you’re going. *Any* mistake you make in this process, can lead to your card being overcharged or undercharged (and leading to possible fines upon inspection).
In addition to buttons named “+”, “V”, “S” and “K”, you have “T”, “?” and “Ä”, the purposes of which are unknown by the author. Helpful, easy-to-grasp instructions on walls and next to the automats seem infrequent.
I suppose this would work, given enough time and exposure to the system. But why couldn’t this be simplified? Why not actually write out, on the buttons, what they are for? The “+” seems pretty easy to grasp, but couldn’t there be an additional text? Why not write “Vuxen / Adult” instead of a V? Why do you have to press “K” when you’re finished – you could just hold up the card to indicate “ok, done, let’s pay”.
In contrast, the old system, where you simply had buttons 1-8 to indicate how many zones you wanted to pay for, was a much simpler system; almost elegant in its simplicity. Stick the card into the machine, press “2″ for two zones, and off you go. If you’re more travelers, simply repeat the process.
Symbols are good, to an extent, but they need clarification. A help button does no one any good, because no one is going to push the help button and read an instruction manual when there’s twenty people behind wanting to board the bus and waiting for you.
I am, of course, aware, that I don’t know the full extent of the considerations that went through the design of these automats. But it certainly seems like there is room for improvement.



